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Delivery & Self Collection Information
UPDATED: 10 FEB 2018
SELF COLLECTION (SUSPENDED UNTIL FURTHER NOTICE)
For self-collection, please email us at firstname.lastname@example.org with your contact number after your orders to coordinate the date/time for pickup.
All collections must be pre-arranged via EMAIL ONLY for a specific date and time as we may not be always available.
The address for self collection is 407 Pandan Gardens Singapore 600407 ONLY.
|Weekdays||Monday & Thursday||9pm to 10pm|
|Weekends / PH||Saturday & Public Holiday||9am to 1pm|
Self-collection is strictly by appointment only. Walk-in without an appointment will not be entertained. No self-collection on Tuesdays, Wednesdays, Fridays and Sundays.
All items are sent out using Singapore Post Limited, TA-Q-BIN, FedEx or other courier partners.
Once you have placed an order with us, order will be processed within 2 working days and thereafter despatched within 5 working days.
Your order will be expected to reach you within 10 working days (excluding weekends and public holidays).
We do not provide express delivery services.
Please provide us with a working email address as correspondences will be done solely via email.
Local deliveries are charged based on its volumetric weight.
|Volumetric Weight||Delivery Price|
|1kg and below||$3.90 NEW!|
|1 - 3kg||$7|
|3 - 5kg||$9|
|5 - 7kg||$10|
|7 - 9kg||$13|
|9 - 11kg||$15|
|11 - 13kg||$17|
|13 - 15kg||$19|
|15 - 20kg||$20|
|20kg and above||$25 onwards|
Tracking number will be issued upon request.
Maximum of TWO delivery attempts will be made. An additional delivery charge will apply for the 3rd and subsequent delivery attempts.
$10 entry fee is also required for delivery into Sentosa.
You are responsible for informing us the correct address, contact number and preferred time slot for delivery.
If you have not received your order after the timeframe, please contact us at email@example.com together with your order number. We will get back to you within 3-5 working days
A full refund will be given if items are not received after 14 working days.
If the items are found to be defective upon delivery, please fill in the return form on our website and we will get back to you as soon as possible.
INTERNATIONAL SHIPPING (SUSPENDED UNTIL FURTHER NOTICE)
We also offer international delivery. For more information on international delivery, kindly contact us at firstname.lastname@example.org.